Remote IT Support
Windows, macOS, software, access issues and secure remote troubleshooting.
Remote IT support · UK small businesses
Your remote IT department — without the full-time IT salary.
GNG Forge handles day-to-day IT problems, Microsoft 365 administration, account security, onboarding and remote troubleshooting for small teams across the UK.
Remote-firstWritten supportUK small businessesNo unnecessary jargon
Microsoft 365Accounts, mailboxes and MFA managed
Device statusUpdates and health checks monitored
Support requestTriaged, resolved and documented remotely
What we take off your plate
The everyday IT work small teams should not have to manage themselves.
Microsoft 365
Users, mailboxes, permissions, MFA, OneDrive, SharePoint basics and business email.
Security & Backup
Practical account hardening, endpoint tooling, backup monitoring and recovery readiness.
Onboarding & Offboarding
Set up new starters cleanly and remove access properly when people leave.
Device & Account Care
Basic device health, update oversight, access reviews and clear records.
Website & Domain Care
Optional care for existing websites, DNS, SSL, WordPress updates and hosting issues.
Built for small teams
A sensible fit for businesses with roughly 3–30 users.
Best suited to companies without internal IT that rely on Microsoft 365 and want one clear place to send day-to-day technical problems.
A good fit if you:
- Do not need a full-time IT employee
- Prefer email/ticket support over phone queues
- Want predictable monthly support costs
- Need Microsoft 365 kept organised
- Want sensible security basics without enterprise theatre
How remote support works
Written, traceable and straightforward.
Send the issue
Email or submit a support request with what is happening.
Triage
The issue is assessed and the next step is explained clearly.
Secure remote session
Remote access is used only when needed and with user permission.
Resolve & document
The fix and any follow-up are recorded so the same issue is easier next time.
Indicative managed support
Pay enough to make the support dependable — not cheap enough to make it unsustainable.
Remote Essentials
£49 / user / month
Minimum monthly service: £149.
- Written helpdesk during UK business hours
- Remote troubleshooting
- Microsoft 365 user/admin help
- User onboarding/offboarding
- Basic device/account checks
Managed Business
£69 / user / month
Minimum monthly service: £209.
- Everything in Essentials
- Proactive device health & update oversight
- Microsoft 365 administration
- Access/security reviews
- Backup monitoring where configured
- Documented user/device estate
Secure Business
£99 / user / month
Minimum monthly service: £299.
- Everything in Managed
- Stronger Microsoft 365 security configuration
- Conditional Access guidance where licensing supports it
- Security tooling management where licensed
- Quarterly IT/security health review
- Backup & recovery readiness review
Indicative service pricing only. Third-party licences, onboarding, major projects and specialist work are quoted separately. Final scope depends on users, devices and your current environment.
One-off starting point
Remote IT Health Check — from £195
A written review of the obvious IT, Microsoft 365, security and backup gaps before you decide whether managed support makes sense.
Switching provider
Onboarding & IT takeover — from £295
A structured handover, access check and initial documentation process so normal support starts from a known baseline.
Standard remote service
- Helpdesk by email/ticket
- Remote troubleshooting
- Microsoft 365 administration
- Account and security basics
- Onboarding/offboarding
Not included by default
- Physical repairs and part replacement
- Onsite cabling or network installation
- CCTV installation
- 24/7 SOC or penetration testing
- Major migrations or recovery projects
FAQ
Before you hand over your IT headaches.
Can you support us anywhere in the UK?
Yes. The standard service is remote-first, so location is usually not a barrier as long as the issue can be handled securely online.
Is support phone-based?
No. GNG Forge is intentionally written-first. Email and support requests keep the history clear, with secure remote sessions when required.
What if an issue needs someone onsite?
Standard plans do not include onsite attendance. If a problem genuinely needs physical work, the next practical option will be explained rather than pretending it can be fixed remotely.
Are Microsoft licences included?
Not automatically. Third-party software, Microsoft 365, endpoint protection and backup licences are quoted separately unless a proposal explicitly says they are included.
Is there a setup fee?
Yes for managed-plan onboarding. Straightforward onboarding starts from £295 because taking over access, documenting users/devices and checking the existing environment is real project work. Complex remediation is scoped separately before it is carried out.
Can we start with a one-off review?
Yes. A Remote IT Health Check starts from £195 and gives you prioritised written findings without requiring you to start a managed plan.
Do you support home users?
The focus of this version of GNG Forge is small businesses, not consumer/home PC support.
Stop managing IT problems yourself
Tell us how your business currently handles IT.
We will scope the users, devices and services before recommending a plan.