Windows & macOS
Common OS issues, user settings, updates, software problems and general troubleshooting.
Remote IT Support
Day-to-day IT support, without an in-house helpdesk.
Send the problem in writing. GNG Forge triages it, handles what can be resolved remotely and keeps the work documented.
Email & Microsoft 365
Outlook, account access, shared mailboxes, permissions, MFA and everyday Microsoft 365 administration.
Secure remote sessions
Remote access is used only where it genuinely helps and only with user permission.
Common requests
What the service is actually for.
- A user cannot access email or Microsoft 365
- A new employee needs accounts and access
- A laptop is throwing software or update errors
- Outlook, OneDrive or Teams is behaving badly
- Permissions or shared mailboxes need changed
- A departing user needs access removed safely
- A printer or business app needs remote configuration
- Someone needs a clear answer before changing a system
Service boundaries matter
A monthly plan is not a promise of unlimited labour. Support is scoped around agreed users, devices and systems so the service remains useful and sustainable.
- Physical hardware repair is excluded
- Onsite cabling and network installation are excluded
- Major migrations and recovery work are projects
- Third-party licences are separate unless explicitly included
- 24/7 support is not included
How requests move
Simple process, less chaos.
1. Write it down
Send the issue by email or support request.
2. Assess
GNG Forge identifies what is needed and what is in scope.
3. Resolve
Guided steps or a secure remote session are used.
4. Record
Useful fixes and follow-up are documented.
Need a remote IT layer around your team?
Start with the number of users, the systems you use and the problems you are currently dealing with.